Only unhappy customers ever leave reviews.
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Review Management
Structured review generation, response and reporting across Google, Trustpilot, TripAdvisor, JustDial and industry-specific platforms.
"Turn happy customers into your best marketing asset."
Start a projectReviews are the single strongest social proof asset most businesses have — 88% of buyers read reviews before purchasing, and star ratings directly affect Google map pack rankings, ad Quality Scores and paid conversion rate.
PrimeOak runs review management as a continuous system: request automation, response management, reputation monitoring across Google, Facebook, Justdial, Trustpilot, industry directories — with monthly reporting on volume and average rating movement.
01 — Business Problems We Fix
Where growth actually breaks.
No process to ask satisfied customers for reviews.
Response time to reviews is measured in weeks.
Reviews live in silos — no consolidated view.
02 — What You Get
Everything you need, under one roof.
Review ask automation
Automated review-ask at the right customer moment.
Unified review dashboard
Response SLA of under 24 hours across all platforms.
Response management
Unified review dashboard across every platform.
Monthly reporting
Reporting that ties review lift to revenue impact.
03 — Our Process
A clear path from brief to growth.
01
Setup
Connect platforms; design ask-flow.
02
Automate
Trigger asks at proven touchpoints.
03
Respond
Fast, on-brand replies to every review.
04
Report
Monthly review + sentiment analytics.
The right ask at the right moment
Automated WhatsApp/email requests triggered by real customer moments — post-delivery, post-service, positive support interaction. Timing matters: a request 24 hours after a great experience converts to a review 4x more often than a request two weeks later.
For businesses with foot traffic, QR-code kiosks and printed receipts route customers to the right platform.
Response management with brand voice
Every review responded to within 24 hours in a consistent brand voice. Positive reviews acknowledged personally; negative reviews handled with the specific customer's issue and a public resolution path.
Response quality itself is a Google ranking signal — businesses that respond consistently rank higher in the map pack.
04 — FAQ
Questions, answered.
How many new reviews should we expect?+
3–10x baseline volume, ethically, in 60 days for most businesses.
Does this comply with Google policy?+
Yes — we only ask real customers via approved channels.
Which platforms should we prioritise?+
Google Business Profile first for almost every business. Second depends on vertical: Trustpilot (ecommerce/SaaS), Zomato (F&B), Practo (healthcare), Justdial (local services).
How many reviews should we be getting?+
For local businesses: 3–5x your top competitor's monthly review flow. For DTC/SaaS: enough to keep average rating above 4.5 and reviews visible on the first page of results.
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