WhatsApp is the primary channel — but manual on personal numbers.
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WhatsApp API
Official WhatsApp Business API setup with template approvals, chatbots, agent inbox and CRM integration — for support, marketing and commerce.
"Meet customers where they already are."
Start a projectWhatsApp is the highest-engagement channel most businesses aren't using seriously. 98% open rates, sub-5-minute response expectations, and native to how customers in India already communicate with businesses.
PrimeOak sets up the WhatsApp Business Platform (Cloud API), integrates it with your CRM and helpdesk, and builds the message templates, chatbots and human-handoff flows that turn WhatsApp from a mess into a channel.
01 — Business Problems We Fix
Where growth actually breaks.
No compliance — one report and the number is dead.
Cannot broadcast, cannot template, cannot track.
Agents drowning; response times measured in hours.
02 — What You Get
Everything you need, under one roof.
WhatsApp Business API setup
Official WhatsApp Business API — compliant, scalable.
Chatbot flows
Approved templates for broadcast and re-engagement.
Agent inbox + CRM sync
Chatbot handles 60–80% of queries automatically.
Analytics dashboard
Multi-agent inbox with CRM and analytics.
03 — Our Process
A clear path from brief to growth.
01
Onboard
BSP selection, Meta verification, number registration.
02
Build
Templates, chatbot flows, agent inbox.
03
Integrate
CRM, ecommerce, ads, analytics.
04
Operate
Ongoing optimisation and reporting.
API vs Business App — pick right
WhatsApp Business App is fine for a single small business with one phone. The moment you need multiple agents, CRM integration, template messages at scale, or a chatbot — you need the API.
We handle Meta approval, template submission, phone number provisioning, and integration with your existing systems. No more one-agent bottlenecks.
Templates that get approved and convert
Meta's template approval is famously particular — promotional templates get rejected far more than transactional. We write and submit templates designed to pass approval and produce action: order confirmations, cart abandonment, appointment reminders, post-purchase reviews.
Broadcast lists, opt-in/opt-out compliance and reporting all handled correctly.
04 — FAQ
Questions, answered.
Which BSP do you work with?+
Interakt, Wati, Gallabox, AiSensy — we recommend by use case.
Can we send broadcasts?+
Yes — via approved templates and opt-in lists.
How much does WhatsApp API cost?+
Meta charges per conversation (utility, marketing, service — different rates). Plus BSP fees. We audit expected volumes and recommend the most cost-efficient BSP for your case.
Can it integrate with our existing CRM?+
Yes — HubSpot, Zoho, Salesforce, custom. Every WhatsApp message logged against the contact, every reply triggering CRM automation.
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