Account disabled with no clear reason.
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Account Recovery
Recovery service for suspended, restricted or disabled Meta and Google Ads accounts — with structured appeals, documentation and platform contacts.
"Suspended? Restricted? We fight to get you back online."
Start a projectA restricted or disabled ad account is a fire drill — every hour offline costs revenue. Most brands lose days chasing Meta or Google support in circles because they don't know which lever actually moves an appeal.
PrimeOak's account recovery service works both channels: an immediate rental account swap so you're back live in hours, plus a proper appeal on your original account with the specific documentation each platform wants.
01 — Business Problems We Fix
Where growth actually breaks.
Appeals stuck in a loop with no response.
Revenue is bleeding while the team is helpless.
Nobody inside the business has the contacts to escalate.
02 — What You Get
Everything you need, under one roof.
Formal appeal filed on your behalf
Structured appeal process led by platform-savvy operators.
Escalation to platform contacts
Escalation contacts inside Meta and Google when needed.
Interim rental account for continuity
Interim rental account so revenue never fully stops.
Post-recovery policy audit
Long-term policy hygiene to prevent recurrence.
03 — Our Process
A clear path from brief to growth.
01
Triage
Understand exact violation and history.
02
Appeal
File structured appeal with proper documentation.
03
Escalate
Use platform contacts when appeals stall.
04
Harden
Fix underlying issue so it never happens again.
Recovery playbook by ban type
Meta 'circumventing systems' ≠ Meta 'ad account disabled for policy violations' ≠ 'personal account restricted'. Each has a different escalation path, appeal form and evidence requirement. Generic 'please review' appeals almost always fail.
We know which lever to pull for each type, and how many rounds of appeal to expect.
Prevention is the real service
Post-recovery, we audit what caused the ban — creative, landing page, offer, tracking, or account behaviour — and rebuild to avoid it happening again. Rented accounts alone are a bandage; understanding the root cause is the fix.
Some clients keep both a rental account (as insurance) and their original account (as long-term identity) after recovery.
04 — FAQ
Questions, answered.
Can every account be recovered?+
No — but most restrictions and first-time bans are recoverable within 5–15 days.
Do you charge if recovery fails?+
Recovery-fee model varies by case — usually success-linked with a small triage fee.
What's your success rate on Meta appeals?+
About 40–50% on first submission, higher when we identify a clear misinterpretation and have documentation. Some bans (deceptive practices, prohibited industries) genuinely can't be recovered.
Can you recover a permanently banned account?+
Rarely — Meta 'permanently' usually means permanently. Rental account swap is the practical answer in those cases.
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